IT Senior Analyst, Site Infrastructure Support at Eaton USA

Tczew, Pomeranian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Asset Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Data Analysis, Technical Leadership, MS Windows Operating Systems, MS Office Suites, Hardware Support, Network Infrastructure, Security Initiatives, Root Cause Analysis, Compliance, User Satisfaction

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed Assist with support of site-based IT systems Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed Identify opportunities for improvement Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Ability to lead a technical team with minimal supervision Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis Bachelor's degre, Associate degree or high school diploma 4 years IT experience required ITIL foundations certification and/or CompTIA A+ certification is nice to have MS Windows Operating Systems and MS Office Suites Hardware - PC's, laptops, mobile devices, PC peripherals Working knowledge of other IT infrastructure (network, servers, storage, phone systems) Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. is very nice to have Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management Ability to lead IT initiatives across the organization

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Responsibilities

The IT Senior Analyst will be responsible for the deployment, configuration, and support of hardware and software for end users while following IT Service Management processes. They will also participate in troubleshooting larger IT issues and lead initiatives to improve IT standards and user satisfaction.