IT Senior Operations & Support Engineer

at  The Emirates Group

Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in cosmopolitan Dubai as a Product Owner and make your mark on the aviation world by taking our products to the next level!
In Application Support environment resolving complex issues raised internally by Emirates Group or External clients by analysing incidents and making recommendations to the technical team that will help reduce the number of recurring incidents. To ensure that IT service operations remain within agreed service levels and minimize the adverse impact on business operations by proactively monitoring identifying and highlighting issues and risks.

QUALIFICATIONS & EXPERIENCE: QUALIFICATION:

7+ years of experience in Information Technology, specially in application support experience within an IT operational environment.

KNOWLEDGE/SKILLS:

• Must have extensive proven experience in application support operations and environments of a similar size and complexity.
• Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
• Technical & Professional Certifications (MCSE, MCP, ITIL foundation etc.) will be an added advantage.
• Experience of delivering a high level of customer service
• Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
  Leadership Role : NO
  Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

Please refer the Job description for details