IT Senior Specialist at WSA Americas

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Ticket Resolution, Hardware Support, Software Support, IT Equipment Management, Asset Tracking, ITILv4, CompTia A+, Microsoft Certifications, iPhone Support, Android Support, Wireless Modem Support, Team Work, Quality Assurance

Industry

Medical Equipment Manufacturing

Description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will do independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems Assist with installing or upgrading the production/Logistics software Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software) IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) What you bring Experience A minimum of one year of professional experience in IT support, Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs, …) IT Support/computer science English required, other languages a plus Personal competencies Ability to learn quick Team work Work under pressure Care for quality over quantity Who we are At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Responsibilities

The specialist will independently resolve standard IT tickets, provide support in complex situations with guidance, and collaborate globally on ticket resolution. Responsibilities also include preparing new computers, supporting mobile devices, assisting with production/logistics software installation, and managing IT equipment inventory.