IT-Senior Supporter
at
Service and Solutions IT GmbH
Berlin, Berlin, Germany
-
Full Time
Start Date
Immediate
Expiry Date
14 Jan, 27
Salary
75000.0
Posted On
16 Oct, 26
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Services
Description
Providing technical support, assistance, and installations for incoming requests and issues related to computer systems, software, and hardware - using strong diagnostic and problem-solving skills
Promptly creating, resolving, and documenting tickets in the ticketing system
Onboarding and coaching users across multiple sites, branches, and production facilities
Support on projects
Go-to point of contact for Bona’s IT staff within your area of responsibility
Responsibility for staying up to date on technology and market trends
WHAT YOU BRINGCompleted vocational training or a degree in IT - or comparable, relevant professional experience in a mid-sized company
Project management experience
Proficiency with Microsoft 365
SAP knowledge is a plus
Strong communication skills
Excellent German and English skills, both written and spoken
Customer-focused with strong problem-solving skills
Strong team mindset, excellent organizational skills, reliability, and flexibility
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