WHAT YOU BRING

• Qualifications: Sure, a completed IT training would be great. But if you have a strong IT affinity and already relevant experience you are more than welcome to apply.
• Mindset: Excellent communication skills, strong customer service orientation and reliability are what set you apart - great, we´re not into micromanaging.
• Motivation: Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own? Awesome!
• IT Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is a nice-to-have, but we can teach you if you let us.
• Technical Skills: Comfortable with Windows 10/11, Microsoft 365, and user management (e.g., Active Directory).
• Flexibility: Willingness to support occasional business travel or IT changes outside regular hours.
• Language: English is required for internal communication.

ABOUT US

BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating managed IT services through pragmatic and exclusive approaches.
Join us, where your analytical skills will help deliver the “wow” factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you’ll contribute to our mission of delivering excellence everywhere.

• Customer Experience: IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
• On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs, including device setup, access issues, and troubleshooting. For more complex cases, you coordinate with our international IT team.
• User Assistance: Meetings and events can be stressful - be the one who keeps a cool head and offer support for various IT issues and technical preparations,
• Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries, analyzing potential causes of issues.
• IT Hardware Management: You procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Every now and then, you actively participate in IT projects such as deployments, migrations, moves, and event support. Sometimes also larger roles might come your way to give you new insights in other dimensions and responsibilities.