IT Service Analyst at Rotork Controls

Bath, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, ITIL Framework, Software Asset Management, Analytical Skills, Problem-Solving, Third Party Management, ServiceNow, Process Enhancement, Knowledge Management, Change Management, Incident Management, Collaboration, Planning, Coordination, Continuous Improvement, Automation

Industry

Industrial Machinery Manufacturing

Description

Job Description We’re on the lookout for a motivated and forward-thinking IT Service Analyst to join our team! In this role, you’ll work in a team at the heart of our IT operations, championing best-in-class service delivery through the management and enhancement of core ITSM processes—including Incident, Problem, Change, Software, and Asset Management, as well as Request and Knowledge Management. You’ll work closely with cross-functional teams, business units, and key stakeholders to ensure our services not only meet expectations but exceed them. From analysing trends and uncovering automation opportunities to coordinating impactful changes and maintaining a robust knowledge base, your work will directly shape the user experience and drive continuous improvement. You’ll also get hands-on with powerful ITSM platforms like ServiceNow, contribute to strategic process enhancements, and play a key role in software asset tracking and compliance. If you're someone who thrives in a fast-paced environment, loves solving problems, and is eager to innovate within a collaborative team, this is your chance to shine. Join us and help shape the future of IT service excellence! Qualifications Essential Proven experience in IT Service Management roles, preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Understanding of Software Asset Management tooling and processes. Good analytical and problem-solving skills. Experience working with and getting the very best out of third parties. Desirable Experience working with ITSM tools, e.g. ServiceNow, is highly desirable. ITIL certification (Foundation level or above) Experience working with Software Asset Management tool sets, e.g. SNOW Required Competencies: Very organised with good planning and coordination skills. Ability to interact and communicate well at all levels. Inquisitive mindset, not happy to accept the ‘status quo’. Ability to multi-task and remain calm under pressure. Collaborative team player who continually strives for improvement. Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. #LI-Hybrid

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Responsibilities

The IT Service Analyst will manage and enhance core ITSM processes, ensuring service delivery excellence. This role involves analyzing trends, coordinating changes, and maintaining a robust knowledge base to improve user experience.