COMPANY OVERVIEW

B:Music Ltd is a music charity dedicated to managing Symphony Hall and Town Hall, two iconic venues in Birmingham. We are committed to fostering diversity and creativity in the arts, welcoming over half a million visitors each year to a wide range of concerts and events.

SUMMARY

Are you looking for a new challenge? Do you have recent experience working on an I.T. Service Desk or a 1st Line Support role?
We are looking for an IT Service and Support Analyst to join our IT team. Where you will help to keep the show running, behind the scenes at two of Birmingham’s most iconic venues.

You will be working closely with the Systems Administrator and Support Lead.
· Act as the first point of contact for all things IT
· Supporting all colleagues with IT queries, requests and incidents
· Administrating and supporting Microsoft Operating Systems, Desktops, Laptops, Microsoft 365, Network Connectivity, Multiple SaaS solutions and many IT peripherals
· Completing proactive and essential maintenance to prevent downtime on Endpoint and Infrastructure technology
· Managing user accounts and permissions in Active Directory, Entra ID, Google Workspace and Multiple SaaS solutions
· Installing, configuring and updating IT managed hardware, software and services
· Support IT colleagues with projects, changes, software deployment, new technology and more!