IT Service and Support engineer

at  Dassault Systmes

THE CHALLENGE AHEAD:

• Stay updated on new technology trends to enhance support capabilities.
• Develop and deliver innovative solutions to meet evolving business needs.
• Adapt to and respond to the ever-changing cybersecurity landscape.

TECHNICAL SKILLS:

• Proficient in Windows client and server usage and administration.
• Understanding of networking concepts, including LAN/wLAN, internet connectivity, and WAN solutions.
• Awareness of cybersecurity risks and a strong security mindset.
• Experience with IT ticketing systems.
• Familiarity with mobile devices (Android and iOS) and office productivity tools (e.g., MS Office, Active Directory, Device Management).
• Knowledge of hardware components (PCs, laptops, printers) and basic networking (IP addressing, Wi-Fi troubleshooting).

SOFT SKILLS:

• Strong communication skills, capable of explaining technical concepts clearly to non-technical users.
• Customer-focused mindset, with patience and empathy in resolving issues.
• Analytical problem-solving abilities to identify and address technical challenges effectively.
• Team collaboration skills to work seamlessly with local and remote colleagues.
• Adaptability to work in a fast-paced, high-demand environment.
• Willingness to learn and stay updated on new technologies.

YOUR ROLE:

As an IT Service and Support Engineer, you will be part of the Service Operations team based in the ‘s-Hertogenbosch office. You will ensure seamless IT operations by managing systems, resolving issues, and delivering excellent support to employees. Your role involves being the bridge between the customer (employees) and corporate IT teams, supporting both local and remote offices in the North-West of Europe.

YOUR RESPONSIBILITIES:

• Manage and maintain the IT ticket system, ensuring timely responses and resolutions.
• Administer and troubleshoot Windows systems, including performance and network issues.
• Deploy and maintain both physical and virtual machines.
• Monitor and respond to system and security alerts, ensuring a “security-first” approach.
• Host and support streaming, online meetings, and events.
• Serve as the primary liaison between employees and corporate IT teams to deliver solutions to business challenges.
• Provide IT support to remote offices across the North-West of Europe.