IT Service and Support Engineer for Helpdesk at Growth Resourcing

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 2 Support, Troubleshooting, Ticket Queues, SLAs, Client Onboarding, System Upgrades, Documentation, Service Improvements, Microsoft Windows Server, Windows 10/11, Active Directory, Microsoft 365, Office 365 Administration, Networking Fundamentals, Microsoft Azure, PSA Tools

Industry

Business Consulting and Services

Description

💥 The Opportunity Ready to level up your IT career? We’re on the hunt for a driven, customer-obsessed Level 2 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider. This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems. If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you. 🎯 What You’ll Be Doing 🔧 Taking ownership of Level 2 escalations—diagnosing, troubleshooting, and resolving issues with confidence 📞 Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way 🤝 Supporting the 1st Line team when it matters most (especially during busy periods) 🚀 Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure 📝 Keeping documentation sharp, accurate, and always up to date 💡 Spotting trends, recurring issues, and contributing to continuous service improvements 🧠 What You Bring ✔️ Proven experience in an MSP environment (non-negotiable) ✔️ A strong customer-first mindset—you genuinely care about outcomes ✔️ Confidence communicating with users at all levels (from non-tech to technical stakeholders) ✔️ The ability to prioritise, troubleshoot, and deliver under pressure ✔️ A proactive, solutions-driven approach—you don’t wait, you act ✔️ Strong organisational skills with the ability to juggle multiple priorities 🛠️ Your Tech Toolkit You’ll need solid experience in: Microsoft Windows Server Windows 10/11 Active Directory (user & group management) Microsoft 365 / Office 365 administration Networking fundamentals (DNS, DHCP, VLANs = a bonus) Bonus points if you’ve worked with: ☁️ Microsoft Azure 🧰 PSA tools (Autotask or similar) 💾 Backup & DR solutions (Veeam, Datto) 🎓 MS-102 (Microsoft 365 Administrator) ⚡ The Bottom Line We’re looking for someone who doesn’t just “do the job” — we want someone who owns it, improves it, and elevates it. If that sounds like you… 👉 Apply now and let’s build something great together. 🌟 Why Join Growth Resourcing? 💸 Competitive salary with strong growth potential 📈 Be part of a scaling business backed by UK sales leaders 🤝 Work in a high-performance, supportive environment 🚀 Real career progression opportunities—we grow people, not just teams 🧠 Learn fast, move fast, and make an impact from day one

Responsibilities

The role involves taking ownership of Level 2 escalations, diagnosing, troubleshooting, and resolving technical issues while managing ticket queues to meet SLAs. Additionally, the engineer will assist with client onboarding, upgrades, and system implementations across various infrastructure components.