About the job

• Key Skills & ExperienceStrong ITSM / ITIL experience.
• Hands-on ServiceNow experience.
• Proven CMDB implementation experience.
• Experience with Service Design & Service Transition.
• Experience delivering ITSM platform migrations, ideally Hornbill to ServiceNow.
• Strong Service Request and Knowledge Management experience.
• Understanding of BC/DR, SIAM and supplier management.
• Experience with ITSM automation and AI-enabled solutions is desirable.
• Strong stakeholder management and delivery skills.

Requirements added by the job poster

• 7+ years of work experience with Service Design

• 2+ years of work experience with CMDB

• 7+ years of work experience with IT Service Management