Overview:
As the IT Service Asset and Configuration Management (SACM) Specialist you are an integral part of the IT Service Management team and will maintain an asset and configuration management program of continual process improvement through governance and leadership on all matters relating to IT asset and configuration management. You will ensure that the Configuration Management Database is the definitive, up to date and correct source for all IT infrastructure and applications and that the Asset Management Database (AMDB) is the source for all office technologies used within the corporation.

Responsibilities:

• Work with IT Management to define the SACM strategy for hardware, software and service assets or CIs that are provided or managed by IT.
• Advocate for SACM practices through thought leadership, mentoring, training and collaboration with teams that participate in the management of CIs that underpin services that are provide or managed by IT.
• Ensure that the configuration items (CIs) required to deliver IT services are properly controlled and that accurate and reliable information is available when and where it is needed.
• Define, develop and administer CI data and classifications, ensuring they are maintained and usable by stakeholders.
• Define, maintain and document the overall IT Asset Lifecycle, as well as the information and data required for proper asset tracking.
• Ensure asset data is maintained in the AMDB throughout the entire lifecycle, including the development of an audit plan to ensure accuracy.
• Collaborate with teams that participate in the management of IT assets to ensure they are tracked in an effective and efficient manner to support auditing at any point in the asset lifecycle, from procurement to disposal.
• Develop and administer continuous improvement plans for Configuration and Asset Management.

Qualifications:

Education:

• University degree/college diploma in Computer Science, Information Systems or a related discipline.

Experience:

• Five-seven years in the IT industry including:
• Five years of progressive experience in application or programmer development.
• Three years using ITSM functions such as Change, Incident or Problem management.
• Three years working with and developing related database structure and configuration.

Technical Knowledge and Skills:

• Working experience with ServiceNow is an asset.
• Working knowledge of the Release and Deployment Management and Asset and Configuration Management processes.
• Working knowledge of Service Desk processes for change, release, incident and problem management.
• Customer service orientation and commitment to continuous improvement.
• Analytical and problem-solving skills with an understanding of technical concepts.

Employee Benefits:

• Work with IT Management to define the SACM strategy for hardware, software and service assets or CIs that are provided or managed by IT.
• Advocate for SACM practices through thought leadership, mentoring, training and collaboration with teams that participate in the management of CIs that underpin services that are provide or managed by IT.
• Ensure that the configuration items (CIs) required to deliver IT services are properly controlled and that accurate and reliable information is available when and where it is needed.
• Define, develop and administer CI data and classifications, ensuring they are maintained and usable by stakeholders.
• Define, maintain and document the overall IT Asset Lifecycle, as well as the information and data required for proper asset tracking.
• Ensure asset data is maintained in the AMDB throughout the entire lifecycle, including the development of an audit plan to ensure accuracy.
• Collaborate with teams that participate in the management of IT assets to ensure they are tracked in an effective and efficient manner to support auditing at any point in the asset lifecycle, from procurement to disposal.
• Develop and administer continuous improvement plans for Configuration and Asset Management