WE KNOW THE POWER OF A GREAT EXPERIENCE

• Ranked 5th in the 2025 Gender Equality Global Report released by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Earned a Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Accredited Family Inclusive Workplace™.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

THE ROLE

Join the GPT Technology team as the IT Services Consultant, where you will deliver exceptional customer service to our staff.
As an IT Service Consultant, you will play a crucial role in providing seamless technology support for end-user devices and corporate office equipment.
Working within a dynamic, distributed team supporting Sydney and Melbourne, you will be the first point of contact for GPT employees seeking assistance via phone or email. Beyond resolving routine inquiries, you will also handle advanced problem management and provide hands-on support to ensure our technology runs smoothly.
If you’re passionate about technology and dedicated to delivering outstanding service, this is the role for you.

WHAT YOU WILL BE DOING

• Providing 1st and 2nd level technology support for GPT staff, contractors and third party providers across multiple physical locations.
• Managing and triage multiple incoming priorities effectively by understanding clients’ needs and meeting service level requirements.
• Applying in-depth knowledge of desktop and laptop internal/external components and lifecycle.
• Completion of appropriate service checks to ensure smooth operation of services.
• Following IT policies and procedures.
• Working closely with outsource providers in the delivery of support services.
• Helping the broader operations team to support and maintain GPT corporate software and infrastructure
• Working with Program Delivery team to assist in delivery of project tasks as required.
• Complete regular visits to GPT sites and actively engage with GPT Staff
• Seeking to understand GPT staff needs by keeping up to date with developments within and outside the GPT Group.
• Keeping up to date on current technologies and industry trends.
• Assisting in the maintenance of documentation, including procedures, processes, testing and asset registers.