You'll work closely with our Head of Customer Success, Account Executives and engineering teams to:

• Ensure contracted SLAs are met or exceeded
• Eliminate delivery risk before it becomes an escalation
• Build the kind of trust that opens the door to future opportunities
• Identify where Idea 11 can add value beyond the current scope of work
• Drive continuous improvement of service delivery across your portfolio and beyond

You will play a key role in how our clients experience Idea 11 day to day.