HIGHLY DESIRABLE SKILLS AND DIFFERENTIATORS:

• IT technical background in End User Computing – Strongly recommended
• ITIL v4 Foundation or higher certification. – Strongly recommended
• Experience working in regulated industries (Defence and Space, government).
• Knowledge of Remedy or equivalent ITSM tools.
• Customer-focused mindset with a commitment to service excellence.
• Analytical and methodical approach to problem-solving.
• Ability to work under pressure and manage competing priorities.
• Strong leadership qualities with the ability to guide cross-functional teams

PURPOSE

The IT Service Delivery Lead will be responsible for the end-to-end delivery, performance, and continual improvement of Networkand Workplace IT services across the organisation. This ensures that services are delivered to agreed SLAs, align with business needs, and comply with governance, security, and regulatory requirements. The will manage supplier performance, oversee incident and problem resolution, and drive operational excellence through proactive monitoring and continuous service improvement.