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IT Service Delivery Manager at Centre People Appointments
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

85000.0

Posted On

03 Oct, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description
  • Main ResponsibilitiesManage L1 service desk operations, incident triage, major incident coordination, and problem management
  • Own vendor relationships, SLA performance, service reviews, and coordination across multiple resolver groups
  • Maintain ServiceNow workflows, routing, ownership, reporting, and dashboards
  • Manage end-user computing and Microsoft 365 workplace services, including Entra ID, Intune, Teams, Outlook, JML, and device lifecycle
  • Define and manage IT support services for approximately 300 retail users across European stores, including POS, connectivity, and peripheral issues
  • Track service KPIs, SLA performance, ticket volumes, CSAT, and readiness activities through management reporting
  • Drive ITIL-aligned continual service improvement and support cutover and hyper care activities
  • Maintain continuity of IT services during the business separation while establishing independent OEG capabilities

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Responsibilities