IT Service Delivery Manager at Dexcom

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

5390.0

Posted On

19 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Delivery, ITIL Framework, Interpersonal Skills, Negotiation Skills, Process Orientation, Application Support, Team Management, Communication Skills, Problem Solving, Customer Satisfaction, Continuous Improvement, Trend Analysis, Collaboration, Technical Documentation, Service Level Management, Performance Management

Industry

Medical Equipment Manufacturing

Description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Welcome to the EMEA IT Team — a dynamic team dedicated to supporting and advancing Dexcom's technology landscape across Europe, and beyond. Established in 2016 alongside the opening of our London and Edinburgh offices, the EMEA IT team was part of Dexcom's first direct expansion outside the US. Since then, the team has grown from a single person to a robust, multi-disciplinary team, now supporting over 1,000 employees in the region and many more as part of the global Dexcom Enterprise. We are rapidly expanding as we build new facilities and adapt to evolving business needs and are proud of the collaborative and successful team we have built so far. Where you come in: Own and manage the relationship between the Vilnius site and the EMEA IT team to ensure strategic alignment and value realization. Act as a liaison and trusted advisor between IT and business stakeholders, fostering collaboration and mutual understanding. Align IT services and offerings with local organizational needs at both strategic and tactical levels. Lead the delivery of IT services, ensuring high quality, reliability, and customer satisfaction. Develop and maintain IT development plans that support business growth and operational efficiency. Serve as a point of escalation for IT service issues, driving timely and effective resolution. Facilitate communication and engagement with employees during IT projects and service-related activities. Conduct regular service reviews with business units and identify opportunities for service enhancements. Collaborate with third-party vendors and internal teams to ensure seamless service delivery and support. Drive continuous improvement initiatives, including trend analysis, reporting, and optimization of IT processes and services. What makes you successful: You have hands-on experience working in a complex IT service environment, ideally within a multinational or shared services setting. You bring strong knowledge of general IT infrastructure and proven experience in IT service delivery. You are process-oriented and thrive in structured environments that follow best practices. Your proficiency with the ITIL framework is backed by at least two years of practical application. You have experience supporting and deploying applications across multiple locations. You demonstrate the ability to work effectively in a matrix organization, using strong negotiation and influencing skills to build collaborative relationships. You have excellent interpersonal skills and can communicate clearly and professionally in English, both written and spoken. You are confident managing service level goals, coaching teams, and driving performance to meet departmental standards. You bring a proactive attitude, resilience in challenging situations, and a passion for delivering results. You are comfortable traveling to other Dexcom locations as needed to support business and IT alignment. It would be nice if you: Have experience of team management. Are an effective trainer and team coach and have advanced cross training experience. Have relevant work experience including but not limited to an appreciation of hardware troubleshooting experience; applications support, ability to read and understand technical manuals, documentation, and guides; basic knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware. Have demonstrable experience and general understanding of business flows (e.g. Order to Cash) and can explain the processes that will be transitioning to support. What you'll get: A comprehensive onboarding and training on the job. Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 5 additional vacation days, with potential for more for parents, students, and other cases with approval. Opportunity to work from other countries for up to 30 days per year. Health Insurance including reduced premiums available for dependents. Life and Accident insurance coverage. 3rd Pillar Private Pension plan. Health and Wellness programs, including access to online coaching and therapy sessions Fertility, Family forming, Menopause and Men's health support services. Regular team-building events that foster collaboration and connection. Best-in-class training and career development programs. Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. Access to a fitness tracking app with rewards for staying active. Free parking space at the city center office location. Travel: 0-5% Experience and Education Requirements: Typically requires a Bachelor's degree with 8-12 years of industry experience and 2-5 years of previous management or lead experience Flex Workplace: Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour's commute). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Monthly base salary for this position is from €4,363.33 to €5,390.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Responsibilities

Own and manage the relationship between the Vilnius site and the EMEA IT team to ensure strategic alignment and value realization. Lead the delivery of IT services, ensuring high quality, reliability, and customer satisfaction.