IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits
I’m seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you’ll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs.

Benefits:

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gum
• Blue light discount

Requirements of the IT Service Delivery Manager:

• Act as the primary service owner and decision-maker across critical business systems
• Lead user groups and represent the organisation at regional and national collaboration meetings
• Drive system performance, functionality improvements, and service integration across departments
• Own change governance, risk escalation, and compliance processes
• Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies
• Oversee SLAs, KPIs, and continuous improvement across the core digital policing ecosystem
• Partner with Learning & Development teams to support training, user adoption, and cultural alignment

What You’ll Bring:

• Proven experience managing large-scale ICT systems or services in a complex environment
• Strong stakeholder engagement and service governance capability
• Excellent understanding of management systems like RMS (Niche), Pronto, or similar
• Familiarity with service management frameworks (e.g., ITIL), GDPR/data protection, and cyber security
• Project management exposure (Agile, PRINCE2)
• Confident leadership skills and ability to represent the organisation externally

If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk
If you are interested in this position please click ‘apply’.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
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Please refer the Job description for details