SUMMARY:

The IT Service Delivery Manager serves day-to-day Information Technology (IT) needs of a team within Enterprise Payments. This manager will manage a team of developers, BSAs and QA members in an agile framework working on production support activities as well as business and discretionary work.

BASIC QUALIFICATIONS:

• Bachelor’s Degree
• 7+ years hands on experience in technology with mix of both development and production support
• 5+ years experience managing and/or leading teams

PREFERRED QUALIFICATIONS:

• Ability to make swift, data driven decisions
• Technology-enabled innovation experience
• Strong leadership and coaching skills
• Ability to resolve issues and drive performance
• Success within a large organization
• Skilled in articulating and interacting with both technical and non-technical leaders
• Background in Continuous Delivery environments leverage DevSecOps principles
• Application Modernization and Migration
• Experience with cloud architecture and adoption
• Excellent time management and organizational skills
• Excellent client management skills
• Goal-oriented
• Well-developed verbal and written communication skills
• Critical thinking, problem solving, and analytical ability
• Resourceful
• Understanding of on-prem server based applications - Windows servers/ SQL database platform
• Experience with Zena and batch processing
• Understanding of Datastage
• Effectively manages stress in a constantly changing environment
  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
  Yes

• Identifies and develops relationships with business and delivery partners.
• Assists in the development of strategy, planning, funding, and delivery of technology products and services to the assigned Business Segment and delivery partners.
• Partners in developing /executing technology strategy and is responsible for end-to-end technology project execution including resource planning.
• Responsible for financial transparency across IT (including initiatives and base operations) for assigned Business Segment
• Involved with resource management, budget management, and prioritizing work
• Performs other duties as assigned.