IT-Service Delivery Manager at Landesregierung Brandenburg

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 26

Salary

65000.0

Posted On

30 Sep, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Software Development & Publishing

Description

Full job description

Working for Potsdam

is versatile, flexible, and close to the citizens.

Potsdam is a vibrant, family-friendly, and diverse city. This is also reflected in the administration of Brandenburg's state capital. With more than 2,800 employees, we are one of the largest employers in the region. As a municipal authority, we keep the city running smoothly and are a reliable service provider for its residents. At the same time, we provide the impetus for the city's development.

In the Information and Communication Technology department (FB 54), we are responsible for the high-performance, secure, and future-oriented IT infrastructure of the state capital Potsdam (LHP). Our goal is clear: We effectively support the employees of the city administration and the nearly 50 municipally run schools on their path to digitalization – with practical solutions and a strong service orientation.

What sets us apart: A respectful and collaborative work environment, clear communication, and trust in the expertise of all team members. We foster individual potential, work on agile, goal-oriented projects, and offer opportunities for responsibility, development, and participation.

Our motivation is the citizens of this city. Therefore, we consistently align our services to sustainably strengthen the capacity of the administration and Potsdam's schools to act – with a clear focus on quality, innovation, and collaboration.

To support our IT support team (Department 542 IT Infrastructure and Service), we are looking for a full-time, permanent employee to start as soon as possible.

IT Service Delivery Manager (m/f/d)

Code number: 542.300.08

Your tasks

Responsibility for the needs-based, reliable and continuous development of IT services for the city administration and municipal schools
Managing and coordinating first- and second-level support services, including application support, remote maintenance, and on-site support.
Ensuring service-oriented user support, including advice, initial training, and assistance with the use of hardware and software.
Planning, coordinating and monitoring the operation of IT infrastructure, system components, end devices and applications
Ensuring the technical availability, performance, and operational reliability of the IT services under responsibility.
Planning and coordinating software deployments, rollouts and migrations – especially in school environments
Monitoring and evaluating service quality, availability and performance indicators, as well as deriving and implementing appropriate improvement measures.
Coordinating and monitoring fault, maintenance, and escalation processes.
Managing and coordinating external IT service providers, including monitoring agreed services and service levels.
Close collaboration with the specialist departments, schools, internal IT teams and external partners to continuously improve service delivery.

Your profile

Completed university of applied sciences or bachelor's degree in computer science/business informatics or a comparable field, or comparable knowledge and skills.
Several years of professional experience in the public or private sector
Readiness for on-call duty
Driving licence class B is mandatory
Excellent analytical skills and strong project management skills
IT expertise, especially in the administration of IT systems, end devices and software.
Very high teamwork skills as well as judgment and decision-making ability

Responsibilities