The IM function at MBDA is a diverse and fast paced environment which is both challenging and rewarding. We currently have a fantastic opportunity for a Service Delivery Manager to join our Bolton team
Salary: Circa £60,000 - £65,000 depending on experience
Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification
Security Clearance: British Citizen or a Dual UK national with British citizenship
Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

WHAT WE CAN OFFER YOU:

• Company Bonus: Bonus of up to 21% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

THE OPPORTUNITY:

We are currently looking for an IT Service Delivery Manager to be based at our Bolton site. You will be responsible for managing the end to end delivery of IT services to the user base and working closely with the IT suppliers, ensuring that all SLAs are met. The aim is to minimise or eliminate as much business downtime as possible.
You will lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer services to the userbase. In this role you will work closely with both internal and external functions to manage the implementation of new services / applications and acceptance into service.
The Service Delivery team consists of a diverse team of people specialising in all the service management and technical management practices of ITIL V4 (or the 4 functions of ITIL V3) We pride ourselves on being a high performing team with great colleagues.

WHAT WE CAN OFFER YOU:

• Company Bonus: Bonus of up to 21% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…

THE OPPORTUNITY:

We are currently looking for an IT Service Delivery Manager to be based at our Bolton site. You will be responsible for managing the end to end delivery of IT services to the user base and working closely with the IT suppliers, ensuring that all SLAs are met. The aim is to minimise or eliminate as much business downtime as possible.
You will lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer services to the userbase. In this role you will work closely with both internal and external functions to manage the implementation of new services / applications and acceptance into service.
The Service Delivery team consists of a diverse team of people specialising in all the service management and technical management practices of ITIL V4 (or the 4 functions of ITIL V3) We pride ourselves on being a high performing team with great colleagues.

Please refer the Job description for details