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IT Service Delivery Manager at Net Recruit

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 26

Salary

120000.0

Posted On

25 Sep, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

Key Responsibilities

Act as the primary service delivery contact for a key client
Build strong, trusted relationships with client stakeholders
Lead regular service reviews and stakeholder meetings
Monitor and manage SLAs, service performance and agreed KPIs
Produce clear and useful service reporting and dashboards
Work closely with the service desk to manage escalations and priorities
Translate technical issues and service challenges into clear business language for clients

Responsibilities

Key Responsibilities

Act as the primary service delivery contact for a key client
Build strong, trusted relationships with client stakeholders
Lead regular service reviews and stakeholder meetings
Monitor and manage SLAs, service performance and agreed KPIs
Produce clear and useful service reporting and dashboards
Work closely with the service desk to manage escalations and priorities
Translate technical issues and service challenges into clear business language for clients