IT Service Delivery Manager at Peoplebank
London, London - England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

08 Feb, 27

Salary

80000.0

Posted On

10 Nov, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

What you’ll be doing

  • Managing project scope, plans, budgets, forecasts and dependencies across concurrent IT projects.
  • Bringing together operational teams, business leaders, subject matter experts and technical specialists to resolve issues and make decisions.
  • Facilitating workshops, asking the right questions and translating business needs into clear requirements and agreed outcomes.
  • Working with vendors and implementation partners to assess proposals, confirm deliverables and hold them accountable for quality, cost and milestones.
  • Using your technical understanding to challenge assumptions, identify gaps and recognise when something needs further investigation.
  • Managing risks, issues and changes, with clear reporting and timely escalation.
  • Coordinating testing, business sign-off, training and operational handover so teams are ready to use and support the solution.

About you

You’re a practical project manager who gets involved, builds relationships and keeps delivery moving. You can work confidently with people at every level, bring different perspectives together and help teams reach decisions that support the project and the wider business.

You’ll bring:

  • Demonstrated experience delivering IT projects from planning through to implementation, ideally involving ERP or business systems.
  • Strong vendor management and commercial skills, including managing budgets, reviewing proposals and monitoring delivery against agreed commitments.
  • An IT background or sufficient technical understanding to follow discussions, ask informed questions and recognise potential issues.
  • The ability to draw out requirements from busy subject matter experts and connect business needs with system capabilities.
  • Experience influencing cross-functional teams and achieving outcomes without direct reporting authority.
  • A background in manufacturing or a comparable operational environment, such as mining, engineering, logistics or industrial services.
  • Clear communication, sound judgement and a focus on practical business outcomes.

How To Apply:

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Responsibilities
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