Full job description

Role: IT Service Delivery Manager

Location: Cremorne

Contract: Permanent, Full Time, Hybrid

• Join a global FMCG company with iconic brands (and employee discounts!)
• Key collaboration role and global projects, where you can truly make your mark
• Great company culture with hybrid working

WHY US AND WHY THIS ROLE

Seize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what’s possible, and do incredible. Dare. Discover. Do.

At PZ Cussons, we offer five big reasons that people join and stay: Futureproof Our Brands, Create Your Own Impact, Accelerate Your Craft, Flexibility to Perform, And Collaborate with Intent.

Lead IT service delivery and operational technology activities across Australia and New Zealand, acting as the primary IT representative for the region. This is a hands-on, site-based role combining regional IT leadership. Deliver local support with strategic ambition to add long‑term value, working closely with cross‑functional teams, including global IT, to deliver results that matter.

WHAT YOU’LL BE DOING

Service delivery and operations

• Own day-to-day IT service delivery across ANZ and act as the senior regional escalation point for operational issues.
• Coordinate major incident response and provide clear, timely business communications.
• Oversee joiner, mover and leaver activities, end-user hardware lifecycle, asset management and local workplace technology services.
• Provide visible, hands-on deskside support at the local site, acting as the first point of contact for colleagues who require in-person assistance.