JOB REQUIREMENTS

• Diploma or higher in IT, Software, or Engineering.
• 12+ years in IT service delivery, project/program management, vendor & stakeholder management.
• ITIL v3 & v4 certified.
• Strong knowledge of networks, servers, virtualization, cloud, ITSM platforms, and disaster recovery.
• Experience with OT technologies and government agencies (IM8, GCC, WOG) an advantage.
• Hands-on, customer-focused, and able to work under pressure and travel to Jurong Island.Excellent communication, stakeholder management, and teamwork skills; thrives in fast-paced, matrix environments.
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  Only shortlisted candidates will be notified.
  (EA Reg No: 20C0312

• Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.
• Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.
• Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.
• Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.
• Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity/resource planning to ensure optimal performance.
• Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.
• Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.
• Manage CAPEX/OPEX including asset management, renewals, vendor support, and weekly/monthly reporting to stakeholders.
• Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.
• Provide leadership, coaching, and performance feedback to team members.