IT Service Delivery Specialist at Aecom USA

Fortitude Valley, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, Hardware Asset Management, Software Asset Management, ServiceNow ITOM, Communication, Vendor Management, Logistics, Finance Approval, Technical Expertise, Continuous Improvement, Stakeholder Engagement, Project Coordination, Problem Solving, Collaboration, Process Implementation, Customer Support

Industry

Civil Engineering

Description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description The role of IT Asset Manager will join our team based in Brisbane and support AECOM’s IT asset and configuration management practices effectively communication and supporting the business across ANZ. How you’ll make a difference: Provide IT support, advice, and effective solutions to internal teams, technology partners, and vendors, while liaising with key stakeholders and leadership to enhance IT asset tracking, management, and optimisation. Collaborate closely with the outsourced IT provider to ensure smooth operations across hardware refreshes, software licensing, and continuous improvement initiatives. Coordinate and manage end-to-end device deployments across ANZ, including planning, communication, vendor management, logistics, and alignment with annual lease and finance approval schedules. Oversee hardware procurement and delivery processes—raising Coupa orders, tracking shipments with suppliers, confirming receipt with local contacts—and manage staff communications and feedback to drive improvement. Support office relocations and real estate projects across ANZ and Asia by providing IT guidance and technical expertise to ensure seamless technology readiness and transition. Qualifications The following qualifications and experience are highly desired, but if you don’t tick all the boxes, you could still be a perfect fit for this role. Please apply, all applications will be considered. The qualities that help you thrive: Tertiary degree in Information Technology, Business Management, or a related field (highly regarded but not essential). Proven experience (ideally 5+ years) in IT Asset Management, with strong capability across both Hardware Asset Management (HAM) and Software Asset Management (SAM). Strong working knowledge of ServiceNow ITOM, with hands-on experience in SAM Pro and HAM Pro, or similar asset management tools. Outstanding communication with a passion for implementing best-practice IT asset management processes across local and global regions. Prior experience in the Engineering or Construction sector is highly regarded but not essential. Experience supporting finance and budgeting processes is desirable. Additional Information Ready to push the limits of what’s possible? We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know. Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible. Learn more about life at AECOM: LinkedIn, Facebook , Instagram, X, YouTube - explore our AECOM voices, employee stories, latest projects, and much more! AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2024. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. State/Province: Queensland Business Group: Corporate Legal Entity: AECOM Australia Pty Ltd Business Line: Corporate Work Location Model: Hybrid Operating Group: Corporate Primary Location: AU - Brisbane, QLD

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Responsibilities

The IT Service Delivery Specialist will provide IT support and solutions to internal teams and stakeholders while managing IT asset tracking and optimization. They will also coordinate device deployments and oversee hardware procurement processes.