IT Service Delivery Specialist at Blackmore_Career_Site_New

Kuala Selangor, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk Operations, Desktop Support, Troubleshooting, SaaS, ServiceNow, ITIL, Windows Support, Office365 Support, iOS Support, Microsoft Intune, Communication Skills, Onboarding, IT Policies Enforcement, Documentation, Long Term IT Projects, Distributed Team Coordination

Industry

Wellness and Fitness Services

Description

Blackmores (www.blackmores.com.au) is Australia’s No.1 vitamin and dietary supplements brand with a legacy of over 90 years and is a publicly listed company employing 1250 people in 11 markets across Asia-Pacific. Headquartered in Australia, Blackmores has its international headquarter in Singapore, a health Innovation Centre in Shanghai, and a state-of-the-art manufacturing facility in Australia. As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies Purpose of role: This role is responsible for troubleshooting software, hardware, network, phone, and telecommunication issues for both in-office and remote staff. The team also manages onboarding tasks, including equipment and account provisioning, as well as new hire education. This role reports to IT Service Desk Manager in Australia Responsibilities include: To provide IT Service Desk operations and desktop support. This role concerns first- and Second-line support through responding to incoming ticket & calls by handling the resulting incidents or service requests (combined with Request Fulfilment) To drive the level of service that is provided by the IT department to the business. Acts as the IT Service Delivery contact point, receiving and handling requests for support. Responds to a broad range of service requests by providing information to fulfill requests or enable resolution. For every incoming Incident or Request, each IT Service Desk team member must identify, register, categorise then investigate & diagnose to completion and/or forward on to responsible service owners and seek resolution where required. Ownership of all incidents and requests, including interactions with other resolver groups Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff Handling on-boarding related tasks, including equipment provisioning, account provisioning and new hire education Enforcement of IT policies (security, email, accounts, passwords, compliance, etc) Writing and updating IT documentation and media content Assist in long term IT projects as necessary Who are you? Bachelor's degree in computer science, information technology or a related field Min of 3 years’ experience in an IT ServiceDesk/Support role is preferred. SaaS ServiceNow experience is desirable. ITIL accreditation and/or experience is desirable. Experience providing desktop support for Windows Office365 support experience iOS support experience is desirable. Experience managing and configuring common office equipment Microsoft Intune experience is desirable. Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment Good communication skills and experience is supporting the regional office Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.

Responsibilities

The role involves providing IT Service Desk operations and desktop support, handling incoming tickets and calls, and troubleshooting various IT issues for both in-office and remote staff. Additionally, the specialist will manage onboarding tasks and enforce IT policies.