IT Service Delivery Specialist at IFM Investors

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL v4, Incident Management, Problem Management, Change Management, ServiceNow, IT Operations, System Availability, Change Advisory Board, Service Metrics, Trend Analysis, Executive Reporting, IT Service Delivery, Governance, Process Maturity, Continual Service Improvement

Industry

Financial Services

Description

About Us IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed equities. Our purpose is to invest, protect and grow the long-term retirement savings of working people. We believe healthy returns depend on healthy economic, environmental and social systems - and these are evolving on a scale never experienced before. To find opportunity, build value and meet the needs of future generations, you need scale, skill and expertise. That’s what IFM Investors has built up over 30 years. With assets under management of approximately $266.1 AUD billion (at 31 December 2025), we prioritise the interests of over 831 institutional investors worldwide. IFM operates from 16 offices across Australia, Europe, North America and Asia. For more information, visit ifminvestors.com [https://ifminvestors.com/]. The Opportunity At IFM, you’re not just part of an investment company – but an invested one. We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world. So, we have made sure to create a workplace that’s inclusive, accountable and collaborative. Where you’re given the opportunities to make a meaningful contribution and grow your skills. All while feeling valued and supported for who you are and what you bring to the team. Along with the chance to make a meaningful, positive difference from day one, we offer a competitive salary and generous leave entitlements. Our hybrid and flexible approach can vary by team and role, it is built around trust. We encourage our people to manage their work life rhythm in a way that works best for them and their teams. Business Overview Our Operations, Data & Technology team collaborates across the business with a strong emphasis on designing solutions, increasing efficiency and reducing operational risks. The team consists of several areas of specialisation including: * Transaction Management & Support * Investment Operations & Client Service * Investment Risk & Execution Oversight * Business Transformation * Investment Accounting & Tax Services * Implementation * Information Technology The Role The IT Service Delivery Specialist is responsible for the end-to-end governance, execution, and continual improvement of Incident, Problem and Change Management practices, aligned to ITIL. This role is critical in ensuring operational stability, resolving high-impact incidents, and enabling safe, efficient change across complex technology environments. As part of the IT Team, the role contributes to the successful support and maintenance of IT support services globally, in conjunction with the IFM IT team, managed service providers and external vendors. Your Background and Experience * Typically, 7+ years’ hands-on experience in IT Change, Incident, and Problem Management, preferably in an IT Operations function with a focus on maintaining high levels of system availability, performance and maintenance * Tertiary qualification in Information Technology or a related discipline (or equivalent experience * ITIL v4 certification. Foundation, Managing Professional or above * IT Change, Incident, and Problem Management * Strong working knowledge of ITIL practices and service management principles * Managing the transition of new systems and services into support teams * Management of major incidents * Leading the weekly Change Advisory Board (CAB) meeting including preparation of materials and follow through on approved change requests * Experience in regulated or risk-sensitive environments * Experience with the ServiceNow ITSM platform * Experience driving ITIL process maturity and continual service improvement * Experience producing service metrics, trend analysis, and executive reporting Ready to invest in what matters? With IFM, that includes your own career. Visit ifminvestors.com/careers to find out more. IFM Investors is committed to promoting an inclusive culture where all employees are valued and recognised for their unique qualities, backgrounds, and perspectives. We champion all groups regardless of race, gender, religion, sexual orientation, age, disability, or family status. We are committed to providing individuals with disabilities reasonable adjustments to participate in the job application or interview process. Please contact us if you require specific support at any stage of the recruitment process at Careers@ifminvestors.com [Careers@ifminvestors.com]

Responsibilities

The IT Service Delivery Specialist manages the end-to-end governance and execution of Incident, Problem, and Change Management practices aligned with ITIL. This role ensures operational stability and drives continual service improvement across complex global technology environments.