Position available at multiple locations
Lead Keller’s IT Service Desk and on-site service teams in Australia, ensuring top-tier support, global alignment, and high customer satisfaction. !

HOW TO APPLY

We are committed to attracting, developing, and retaining the right people who are highly competent, live our values and actively contribute to our long-term success.
If you are an experienced IT professional looking for an opportunity to lead a dynamic team and drive IT service excellence, we would love to hear from you! Submit your application by clicking the apply button now!
Keller Australia is an equal opportunity employer, and we support diversity in our workforce. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTI+; and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply.

ABOUT THE ROLE

The IT Service Delivery Team Leader is responsible for managing the IT Service Desk and on-site support teams within the Australia region of Keller, ensuring alignment with global IT standards and local business needs. The role focuses on delivering efficient technical support, maintaining business relationships, and driving a high level of customer satisfaction.

KEY RESPONSIBILITIES

• Managing IT operations, ensuring smooth service delivery, and acting as a liaison between Group IT and the business
• Supervising and supporting a team of three IT professionals, providing coaching and development
• Monitoring and managing IT incidents, ensuring open cases are regularly updated and closed within globally agreed standards.
• Ensuring compliance with IT controls, standards, and procurement processes
• Tracking IT assets, stock levels, and budgets
• Overseeing IT onboarding for new hires and coordinating with HR
• Planning and coordinating travel for site and office visits (VIC, QLD, WA)
• Managing and escalating incidents using ServiceNow
• Participating in and leading IT projects related to service delivery
• Participating in the development and maintenance of our global ITSM, service delivery procedures, and knowledge base documentation
• Building and maintaining strong relationships with BU leadership and stakeholders