QUALIFICATIONS

License or Certification:

• Valid state driver’s license.

Minimum Qualifications:

• Associates Degree or Undergraduate degree recommended but not required.
• Entry level to 2 years of experience.
• Basic understanding of IT and Non IT core concepts with regard to: networking, general PC hardware and peripherals (i.e. mouse, monitor, keyboard, etc.), Microsoft Office Suite of applications including Outlook, laptop/tablet/cellular device usage, executing standard troubleshooting procedures, providing excellent customer service, documenting issues and resolutions, troubleshooting basic IT infrastructure and application components.
• Familiar with regulatory compliance: HIPAA, Privacy and Security
• Service Desk Agent L1 requirements - experience in supporting one or more of the following: low to medium complexity applications, desktop hardware and software support, PC troubleshooting (both laptop, desktops and tablets), and telephone, fax, and other networked equipment.

A LITTLE ABOUT US

We’re confident you’ll see the difference the moment you join our team. Working at Encompass Health means working with a growing national inpatient rehabilitation leader. We’re proud of our career growth opportunities and how our team members work together for the greater good of our patients. We’ve been named one of the “World’s Most Admired Companies” and a Fortune 100 Best Companies to Work For® Award, among others, which is pretty amazing.

POSITION PURPOSE

The Service Desk Agent I is an entry level position responsible for the following core job disciplines: general IT Support, first contact customer service, teamwork, follow through, and continual improvement. Service Desk Agents I are responsible for supporting level 1 incidents, communicating with end users, assisting employees with technical troubleshooting, following standard support procedures, and providing proper coverage and continual service improvement.

RESPONSIBILITIES AND TASKS

• Responds to level 1 incidents.
• Communicates with end users.
• Assists employees with technical troubleshooting.
• Documents issues.
• Follows standard support procedures.
• Determines and documents resolutions.
• Knows detailed responsibilities required of position.
• This position must sit at our Home Office, located in Birmingham AL