HOURS: (37.5) SHIFT PATTERNS MONDAY TO FRIDAY 07:30 - 18:00, SATURDAY 08:00 - 16:00

At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.
We are looking for a 1st line IT Service Desk Agent to join our busy and innovative team.
This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader.
As a first line IT Service Desk Agent, you will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You’ll be responsible for ensuring all incidents are handled in accordance with the SLA and KPIs.

Responsibilities:

• To provide a seamless customer experience and ensuring that we continually surpass their expectations.
• Ensuring all incidents are handled in accordance with the SLA
• Ensuring all incidents are handled in accordance with the company’s KPI’s
• Working collaboratively with the team
• You must have previous demonstrable experience working in a busy environment and a passion for providing exceptional customer service.

You’ll be an excellent communicator with the ability to translate technical jargon in a way that customers can understand. You will be tech-savvy with an interest in IT and problem solving.
The following skills are desirable, however not essential, as comprehensive training will be given: Experience with Active Directory and Windows 10. As well as experience of outlook, multiple internet browsers, and Microsoft applications.
Qualifications:

ABOUT US

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

• To provide a seamless customer experience and ensuring that we continually surpass their expectations.
• Ensuring all incidents are handled in accordance with the SLA
• Ensuring all incidents are handled in accordance with the company’s KPI’s
• Working collaboratively with the team
• You must have previous demonstrable experience working in a busy environment and a passion for providing exceptional customer service