SALARY: £27,000 - £35,000 DOE

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!
We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool.

RESPONSIBILITIES:

• Provide IT support for Microsoft systems, Office 365, and mobile devices.
• Log and manage service tickets using the ITSM tool.
• Troubleshoot and resolve network issues (Wi-Fi, workstation setup).
• Manage user accounts and permissions in Active Directory.
• Support and maintain Office 365, Exchange, and SharePoint.
• Escalate complex issues to other teams when necessary.