SKILLS AND ABILITIES

Strong organization skills and ability to multi-task and prioritize work
Excellent communication skills with the ability to work with executive staff members both internally and externally
Ability to deliver engaging, polished, and professional presentations to internal and external audiences
Excellent written and verbal communication and presentation skills

EDUCATION / EXPERTISE

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
English Service Desk experience is mandatory
Preferred MCP/MSCE/MSCA certification
Preferred ITIL V3/V4 Certified engineer.
Job Type: Temporary
Contract length: 6 months
Pay: £110.68-£120.49 per da

Work as part of the 11x7 Shift system on the IT Service Desk
Receives and handles requests for service, following agreed procedures.
1st line support: troubleshooting of IT related problems
Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records:
Identifies and classifies incident types and service interruptions
Records incidents cataloging them by symptom and resolution
Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams
Coordinating tickets that cross organizational boundaries to ensure customer satisfaction