SERVICE DESK ANALYST

Place of work: Sheffield, UK - Hybrid / Duration: Permanent / Hours of work: Monday – Friday – office hours.

OUR COMPANY, AUXILION – ABOUT US

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme

Schedule:

• Monday to Friday

Experience:

• IT: 1 year (required)
• Technical support: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Sheffield S1 2BX (required)

Work Location: In person
Reference ID: SD

ABOUT THE COMPANY AND THE ROLE:

Auxilion a leading provider of IT outsourcing and IT managed service solutions.
The Service Desk Analyst will be responsible for level 1 tickets raised by our clients.
You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.
You will have proven customer service and IT Support experience, Excellent phone manner, IT Service desk / helpdesk experience, Microsoft O365, Active Directory, Exchange.
This role is an excellent opportunity to develop and advance your skills.

POSITION RESPONSIBILITIES:

• Be the point of contact for technical queries from our clients.
• Meet or exceed the SLA’s provided by the customer.
• Ensure a high level of service and customer satisfaction.
• Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.
• Supports standard desktop applications and operations.
• Invoke escalation procedure in a prompt and timely manner to other levels of support.
• Log calls accurately update and close tickets in service desk application.
• Document technical fixes and procedures.