BUILDING A SUSTAINABLE TOMORROW

BAM UK & Ireland is recruiting an experienced an IT Service Desk Analyst. This position can be based from our Hemel Hempstead, Camberley and kilsyth offices. BAM operates a flexible working policy

OUR RECRUITMENT PROCESS, WHAT YOU NEED TO KNOW?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

• Global Asset Management Strategy: Support the IT Service Desk Management team in coordinating and providing local IT services within the UK, aligned with local business requirements and the One BAM IT Strategy.
• IT processes: Implement and maintain uniform global end-to-end service delivery processes based on ITIL and supported with the ITSM tooling.
• Operational excellence: Identify areas for improving the user-based asset services experience and work with key stakeholders to execute improvements with key support processes. This includes, but not limited to implementing and optimising the one BAM service desk tool for the IT Service Delivery team and end-users.
• Analytics: Track and report local key metrics regarding service desk performance based on business agreed SLAs and take appropriate action, when needed
• Innovation: As a team member, provide input into operations for global and local IT Asset Management to help drive the optimisation of architecture, services and solutions.
• Relationship: Maintain customer and local vendor relationships by conducting regular service reviews, issue escalation and resolution based on business agreed SLAs.
• Financial: Coordinate the procurement and management of all user-based assets including hardware, software and services contracts ensuring that all expenditure is transparent, controlled and measured, in line with global procurement policy and leveraging global contracts where applicabl