IT Service Desk Analyst

at  Bell Cornwall

Are you an experienced IT individual, looking to gain more experience in a Legal field? If so, Bell Cornwall Recruitment are delighted to present an exciting opportunity within a globally known and market leading law firm, as an IT Service Desk Analyst.

The Responsibilities:

• To log all incidents, queries and service requests within the IT system while carrying out initial diagnostics and liaising with both 2nd and 3rd line team as needed.
• Answering all phone calls and web portal tickets.
• To update and propose knowledge base entries.
• To provide assistance to both the IT Admin as well as others with urgent tasks if and when required.

The Requirements:

• 2 years experience with using and supporting MS products
• Ticketing system experience
• Remote access with either Citrix or VPN
• Flexibility in working hours
• Excellent interpersonal and communication skills.

• To log all incidents, queries and service requests within the IT system while carrying out initial diagnostics and liaising with both 2nd and 3rd line team as needed.
• Answering all phone calls and web portal tickets.
• To update and propose knowledge base entries.
• To provide assistance to both the IT Admin as well as others with urgent tasks if and when required