We’re seeking a reliable, customer-focused IT Support Officer/Service Desk Analyst at our Melbourne office to help keep our workplace technology running smoothly. You’ll support users, troubleshoot everyday issues, maintain devices and systems, and contribute to a secure and dependable IT environment.

Key Responsibilities

• Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
• Troubleshoot PCs, printers, email, Wi-Fi and connectivity problems.
• Set up and maintain devices, applications and user accounts.
• Manage passwords, permissions and basic access requests.
• Log, track and resolve support tickets.
• Assist with new-starter setups and device provisioning.
• Escalate more complex issues when required.
• Maintain IT documentation, equipment records and asset inventory.

What We’re Looking For

• Technical skills in all or some of the areas below:
• Windows 10/11 User Interface
• Office365 Administration and 'How Do I?' queries
• Email / Exchange Configuration & Troubleshooting
• Azure Administration
• Hardware Support - CPUs, RAM, and Motherboards
• Monitors & Peripherals - Installation, Connectivity & Configuration
• Computer Peripherals - Interfaces, Cables & Connectors
• Printer Installation, Configuration & Troubleshooting
• Networking & Connectivity
• Network Protocols & Devices
• Mobile Devices
• Storage Devices & Media

What We Offer

• Exposure to workplace IT, networking and cybersecurity.
• Supportive team environment.
• Opportunities to build practical technical skills.
• Career pathways into systems, network, cloud or infrastructure roles.
• Competitive salary and benefits.

Please send your cover letter along with the resume to show why you are a great fit. Thank you!

Pay: $72,000.00 – $78,000.00 per year

Benefits:

• Employee discount
• Employee mentoring program
• Maternity leave
• Parental leave

Experience:

• IT Support: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)
• Work Location: In person