IT Service Desk Analyst

at  BTL IT Solutions Ltd

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.
This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.
We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.
The role is based at our customer’s site at Cowes on the Isle of Wight. However, this role will be part of a UK wide virtual team.

The role will involve:

• Answering calls and triaging all types of tickets at a first line level.
• Providing second line support for the following systems:
• Windows 10
• Office
• Microsoft Teams
• Hardware maintenance through a 3rd party (warranty)
• Mimecast Email Archiving System
• Entra ID/Active Directory administration
• Microsoft InTune
• Change Control of the desktop environment
• Management and resolution of calls using the customer’s service management package
• Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
• VOIP support
• Deployment of desktops and laptops to new and existing users
• Patching and 1st line network support

Initial interviews will be conducted via video conference, followed by a face to face interview.
There will be an initial 3 month probation period for the successful candidate.
Job Types: Full-time, Permanent
Pay: £25,500.00-£27,500.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• East Cowes, Isle of Wight: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to undertake UK Security clearance (you must be free of a criminal record)?

Education:

• A-Level or equivalent (preferred)

Experience:

• IT Support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Answering calls and triaging all types of tickets at a first line level.
• Providing second line support for the following systems:
• Windows 10
• Office
• Microsoft Teams
• Hardware maintenance through a 3rd party (warranty)
• Mimecast Email Archiving System
• Entra ID/Active Directory administration
• Microsoft InTune
• Change Control of the desktop environment
• Management and resolution of calls using the customer’s service management package
• Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
• VOIP support
• Deployment of desktops and laptops to new and existing users
• Patching and 1st line network suppor