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IT Service Desk Analyst at CooperCompanies
Victor, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

31.22

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Hardware troubleshooting, Software installation, Incident management, Problem-solving, Analytical skills, Technical support, Mobile device support, Operating systems, Anti-virus software, File management, Deployment software, Communication skills, Prioritization, Collaboration

Industry

Medical Equipment Manufacturing

Description
At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com [https://www.coopervision.com].   Job Summary: Installs, configures, evaluates, maintains, monitors, and troubleshoots client computing hardware and software to meet or exceed published SLA's, with effective management of the customer relationship during the support process. Primarily responsible for providing first level support through handling incoming queries from internal customers. Initial customer contact could be over the phone, via request and incident management self service, email, messaging or in person.
Responsibilities
The IT Service Desk Analyst is responsible for installing, configuring, and troubleshooting client computing hardware and software to meet SLA standards. They provide first-level support by handling incoming queries from internal customers via phone, email, or in-person interactions.