WHO WE ARE:

Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California’s largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers.

WHAT’S IN IT FOR YOU:

Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in IT, Computer Science, or related field preferred (equivalent experience or certifications accepted).
• Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365 Certified, ITIL Foundation (a plus).
• Expertise in troubleshooting hardware and software issues on laptops/desktops; experience with Windows OS and basic macOS troubleshooting.
• Experience onboarding new users, including setting up accounts, devices, and permissions.
• Support for mobile devices (Android/iPhone), including setup and troubleshooting of email and apps.
• Advanced knowledge of Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint, OneDrive) and Microsoft 365 admin center.
• Proficiency in managing and troubleshooting user accounts, security groups, and access permissions in Entra ID (Azure AD); familiarity with MFA setup.
• Strong documentation skills: ability to create detailed knowledge base articles for technical and non-technical users.
• Familiarity with ticketing systems (e.g., Freshservice), basic networking (DNS, DHCP, VPN troubleshooting), and endpoint security.
• Ability to be in the office 3-4 days a week, including mandatory Tuesday attendance.
• 3-4 years of experience in an IT helpdesk or technical support role, preferably within the finance industry.
• Strong communication, organizational, and time-management skills, with a proactive approach to solving technical challenges.

WHAT YOU’LL DO:

We are seeking an experienced IT Service Desk Analyst to provide first- and second-line support for our IT systems and business users. In this role, you will be responsible for resolving technical issues, managing service requests, and assisting with infrastructure-related tasks and projects. The ideal candidate will have a blend of strong service desk expertise and foundational knowledge of IT infrastructure, ensuring the seamless operation of hardware, software, and network systems.

JOB DUTIES:

• Provide technical support and troubleshooting to business users
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks to ensure optimal performance
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace or repair parts as required
• Maintain records of software licenses
• Manage inventory of IT equipment, software, and supplies
• Set up accounts, hardware, and profiles for new users, including shipping hardware to remote business users
• Respond promptly to service issues and requests
• Ensure security and privacy of networks and computer systems
• Assist with IT infrastructure project planning and implementation
• Keep up-to-date with advancements in technology
• Create and maintain documentation for IT procedures and solutions as well as solution articles for non-technical business users