IT Service Desk Analyst at Drax Group
Ipswich, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

02 May, 25

Salary

0.0

Posted On

20 Apr, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Mobile Device Management, Windows, Cloud Services, Software, It, Operating Systems, Maintenance

Industry

Information Technology/IT

Description

WHO WE ARE:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

Responsibilities

ABOUT THE ROLE:

As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group.
You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally.

your lifestyle. If successful in this role you’ll get:

  • A discretionary bonus depending on company performance
  • Private Healthcare with Vitality
  • SAYE (Sharesave): discretionary scheme from time to time
  • Personal accident cover
  • Group personal pension plan where we’ll pay up to 10%
  • Holiday 25 days plus bank holidays
  • Reimbursement of the cost of your annual membership of one relevant and appropriate professional bod
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