JOB DESCRIPTION

We are looking for highly motivated Bilingual (French & English) IT Service Desk Analysts to support our growing team.

REQUIRED SKILLS & QUALIFICATIONS:

· Bilingual proficiency in French and English (verbal and written).
· 1–3 years of experience in IT service desk or technical support roles.
· Experience using ServiceNow or similar ITSM tools.
· Strong troubleshooting skills (Windows OS, Microsoft Office Suite, network connectivity).
· Excellent verbal and written communication with a strong customer service orientation.
· Availability to work rotating shifts, including nights, weekends, and holidays.
· Certifications such as ITIL Foundation, CompTIA A+, or equivalent are a plus.

SB1

Job Type: Fixed term contract
Contract length: 6 months
Pay: $20.00-$22.00 per hour
Expected hours: 40 per week

Application question(s):

• How many years of experience do you have working with IT help desk support?
• How many years of experience do you have working with Service now?
• Must have experience with the French language?

Work Location: In perso

• Deliver first-level technical support for hardware, software, applications, and network issues.
• Log and manage incidents and service requests via ServiceNow or a similar ITSM platform.
• Diagnose and resolve technical problems or escalate them appropriately.
• Maintain clear, concise, and accurate documentation of issues and resolutions.
• Provide support in both French and English, ensuring a smooth and professional user experience.
• Collaborate with support teams to update knowledge base content.
• Adhere to ITIL best practices and compliance protocols.
• Participate in continuous improvement efforts to enhance service delivery.