IT Service Desk Analyst at Frasers Group

Hyndburn, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Problem-Solving, Communication, Customer-Focused, Hardware Configuration, Software Installation, SQL, Active Directory, Group Policy, DNS, DHCP, Cisco Networking, Windows Operating Systems, Virtualisation Technologies

Industry

Retail

Description

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our mission- we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description As the primary IT support professional at our Accrington Office, you'll also extend your expertise to our other locations as required. This hands-on role involves providing face-to-face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations. Your responsibilities will include: Diagnosing and resolving IT issues efficiently while delivering exceptional service Managing, configuring, and preparing hardware and software installations Maintaining and creating technical documentation to share with the team This role is based at our Accrington office, Monday to Friday, with shift work as required. Qualifications What We're Looking For: Essential Qualifications: At least 1 year of experience in IT support COMPTIA A+/N+ or equivalent certifications Strong problem-solving skills with a proactive approach Excellent communication skills, with the ability to collaborate effectively at all levels Friendly, approachable, and customer-focused attitude Experience providing face-to-face IT support Desirable Skills (Training Provided): Hardware configuration and installation SQL query language Active Directory, Group Policy, DNS, and DHCP Cisco networking systems Windows desktop and server operating systems Virtualisation technologies (e.g., Hyper-V) If you're passionate about delivering IT support excellence and growing your technical skills, we would love to hear from you! Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant. Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more. CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage pre recorded interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful you will then be invited to an on-site interview with the team.

Responsibilities

The IT Service Desk Analyst will provide face-to-face IT support and resolve technical incidents promptly. Responsibilities include diagnosing IT issues, managing hardware and software installations, and maintaining technical documentation.