JOB TITLE: SERVICE DESK ANALYST

Location: Bury – Full-time, On-site
Salary: £28,000 per annum + Business Benefits & Bonuses
Hours: 40 hours per week | Permanent

WHAT YOU’LL BRING

We’re looking for a motivated, technically skilled individual with a passion for problem-solving and a commitment to great customer service.

ESSENTIAL SKILLS & EXPERIENCE:

• Proven experience in a Service Desk or IT support role (ideally ITIL-based).
• Strong knowledge of Windows 10, Office 365, Windows Server & user support.
• Excellent communication skills – verbal and written.
• Ability to troubleshoot and diagnose issues quickly and accurately.
• Strong documentation and organisational abilities.
• A-level or equivalent qualification.

WHAT YOU’LL DO

You’ll be the first point of contact for all IT-related queries, ensuring efficient resolution of incidents, service requests, and system issues, while supporting our users with a proactive and professional approach.

KEY RESPONSIBILITIES INCLUDE:

• Managing and resolving incidents, events, and service requests in line with ITIL standards.
• Diagnosing hardware, software, and network issues across a Windows/Microsoft 365 environment.
• Administering user accounts, security access, and system permissions.
• Coordinating with third-party support engineers and ensuring issues are followed through.
• Documenting resolutions, procedures, and technical fixes accurately.
• Supporting onboarding and offboarding processes.
• Evaluating new tools, systems, and services with the Head of IT.
• Supporting remote users, freelancers, and contractors.
• Maintaining IT asset inventory and contributing to a strong knowledge based

You’ll be part of a supportive and forward-thinking team in a role where your contribution truly matters. Here’s what you’ll get:

• Profit Bonus Scheme
• Employee Discount Scheme (Retail & Lifestyle)
• Health Cover & Discounted Gym Membership
• irthday Off or Paid Charity Day
• Paid Christmas Shutdown
• Cycle to Work Scheme
• Salary Sacrifice Pension (after 3 months)
• 22 Days’ Holiday + Bank Holidays
• Career development & training opportunitie