IT Service Desk Analyst at Genus PLC

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Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Data Analysis, Attention To Detail, Organizational Skills, Prioritization Skills, Communication Skills, SQL, Livestock Operation

Industry

Biotechnology Research

Description

Role Overview PIC provides our customers with access to PICTraq, an online portal utilized by porcine farms to track and manage the genetic development of their breeding herd. This role aims to support these customers by quickly and efficiently resolving their issues and ensure the integrity of our herd genetic data. You Will Provide Tier 1 support for issues raised by web site users in China, the Philippines, Australia, and surrounding countries, and help with other regions as needed. Present to stakeholders reports on progress or support tickets. Participate in daily stand-up meeting with all Support personnel. Work multiple projects simultaneously. Train new users in PICTraq as well as existing users on new features in PICTraq Data Entry, as needed Travel approximately 5%, domestic and international Requirements A minimum of 5 years of proven experience in a role involving customer support A minimum of 3 years of experience working in an international organization with geographically dispersed team members and users Willing to work in a fast-paced, culturally diverse environment, collaborating across multiple teams while also being able to work independently. Strong attention to detail, excellent organizational and prioritization skills Above average communication skills with the ability to bridge gap between business and technical Expert in data analysis Knowledge of livestock operation and SQL advantageous Business Overview Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. PIC, our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement. Our vision is clear: Pioneering animal genetic improvement to help nourish the world. Benefits Overview At Genus we offer a competitive salary. Benefits include health, dental, life insurance, retirement program, paid holidays, vacation and sick leaves. This position will have opportunity for growth Equal Employment Opportunities Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Responsibilities

Provide Tier 1 support for issues raised by website users in various countries and present reports on support ticket progress. Participate in daily meetings and train new users on the PICTraq system.