Overview:
The IT Service Desk Analyst is responsible for assisting with maintaining day-to-day computer operations of MasTec’s Clean Energy & Infrastructure (CE&I) group, in addition to long-term planning and development of computer operations.
This position is On-Site at our Fargo, ND office.

KNOWLEDGE/SKILLS/ABILITIES

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward CE&I’s Zero Injury principles
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence and procedure manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Customer Service skills
• Office 365 knowledge required

• Demonstrate respect through considerate and courteous efforts with staff and customers, integrity when approaching all situations with sound moral principle, and the responsibility to distinguish between right and wrong, readily assume obligations and accountability while providing dependable and thorough service
• Regular cleaning and maintenance of computer equipment
• Assist users with basic technical support questions over the phone, via email, or in person
• Participates in rollout and implementation of new systems by assisting other IS resources with testing procedures.
• Document incidents in company ticket tracking system
• Resolve incidents in a timely manner adhering to published service level agreements
• Install hardware and software on desktop systems
• Report and communicate outages/escalations to the IT Support Supervisor
• Assume on call duties on scheduled rotation
• Set up and deployment of mobile phones
• Maintain IT asset inventory by keeping user assignment information up to date
• Ensure sufficient stock of IT equipment, by ordering needed accessories and informing supervisors of low computer stock.
• Move, setup, and update workstations
• First level user support troubleshooting
• Train end user on use of systems and programs
• Assist with creating access cards for building security badge systems. All other duties as assigned by the IT Support Superviso