About the job

🚨 We're Hiring: IT Service Desk Analyst 🚨

📍 Preston (Onsite)

💷 £26,000 to £30,000

🖥️ 1st & 2nd Line IT Support

Are you a tech-savvy problem solver with a passion for customer service?

At Key Group, we're looking for an IT Service Desk Analyst to join our dynamic IT team and play a key role in supporting colleagues across the business.

Why Join Key Group?

Since 1998, Key Group has been helping people unlock a better retirement. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You'll Be Doing

✅ Providing 1st and 2nd line IT support via phone, email and face-to-face interactions

✅ Logging and tracking IT issues, ensuring colleagues receive timely updates

✅ Troubleshooting and resolving technical problems across various systems

✅ Collaborating with 3rd line support teams and external suppliers when required

✅ Assisting with onboarding new starters and managing system access

✅ Ensuring IT security and confidentiality are upheld at all times

What We're Looking For

✔ Strong customer service skills and excellent communication

✔ Experience with Windows Server, Active Directory, MS Office, D365, remote support tools and more

✔ ITIL Foundation qualification or equivalent experience

✔ Ability to thrive in a fast-paced, agile environment

What You'll Get

🌴 23 days holiday + bank holidays (rising with service)

🛍️ Additional holiday purchase scheme

🌿 1 Well-being Day

🤝 1 Charity Day

💷 Tier 1 pension (5% Employee, 8% Employer)

🏥 Simply Health & Life Assurance

🚀 A supportive and innovative workplace where you can thrive

• If you're ready to take the next step in your IT career and join a business that values innovation, collaboration and career growth, we'd love to hear from you.