ABOUT THE ROLE:

We’re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You’ll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners.

KEY RESPONSIBILITIES:

• Log, prioritise, and resolve technical issues and requests
• Deliver excellent customer service across multiple channels
• Escalate and manage major incidents appropriately
• Support change and problem management processes
• Assist with projects and improve internal tools like Power Apps
• Maintain accurate documentation and asset records
• Participate in shift patterns, including some weekend/on-call work