Job Title: Service Desk Analyst
Location: St Pancras Hospital, 4 St Pancras Way, London, NW1 0PE
Trust: North London Foundation Trust (NLFT)
Job Type/Shift Patterns: Full-time, Monday to Friday, 37.5 hours per week
Shift Pattern: Alternate weeks 8:30am–4:30pm and 9am–5pm
Pay Rate: £16.37 per hour + holiday pay (equivalent to £18.68 per hour)
Contract Length: 3 months rolling contract with the possibility of extension up to 6 to 9 months

JOB SUMMARY:

Provide first-line and basic second-line IT support for NLFT’s Digital/IT Department. Deliver excellent customer service by resolving incidents, managing requests, and escalating issues where necessary, all in line with SLAs and IT service management standards.

REQUIRED SKILLS/EXPERIENCE:

• Experience in first-line IT support with strong troubleshooting skills.
• Knowledge of Office 365, VPN, and basic IT troubleshooting.
• Good telephone manner and customer service skills.
• Experience with ticket booking or incident management systems.

EDUCATION REQUIRED:

• Diploma, degree, or equivalent in IT, Computer Science, or related field.

COMPANY OVERVIEW

NHS Professionals operates England’s largest NHS staff bank, dedicated to connecting skilled healthcare professionals with flexible job opportunities. We prioritize the well-being of our staff, offering tailored support and career development within the NHS community.
If you’re ready to make a difference in the healthcare sector while advancing your IT career, we invite you to apply today and join our dedicated team at NHS Professionals!
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 6 months
Pay: £16.00-£18.00 per hour
Expected hours: 37.5 per week

Benefits:

• Company pension

Application question(s):

• How many years of experience do you have in first-line IT support?
• Have you used a ticket booking or incident management system before?
• Have you reviewed the full job description and are you comfortable with all aspects of the role?
• Have you previously worked in an NHS or healthcare IT environment?
• How far do you live from St Pancras Hospital, London?
• How soon can you start if offered the position?

Work Location: In person
Application deadline: 23/07/2025
Reference ID: 8300

• Respond promptly to ICT issues, ensuring SLA compliance.
• Provide 1st line support and basic 2nd line troubleshooting of hardware and software problems.
• Log, prioritize, and track incidents using the ticket booking system.
• Escalate complex issues and communicate resolution plans to users.
• Assist with incident logging and service desk calls.