REQUIREMENTS

And now for the nitty gritty:

To thrive in this role, you’ll need:

• Experience providing technical support in a corporate environment
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with ServiceNow, Microsoft 365, Azure, Endpoint Manager (Intune), and Active Directory
• A basic understanding of network and server infrastructure
• Proficiency in telephone support
• Site based in St. Ives, Cambridgeshire with very occasional UK travel as required

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer

WHAT YOU’LL BE DOING

You’ll be joining us as a key member of the IT team, providing technical support across the business and playing a vital role in ensuring the smooth operation of IT systems. Your responsibilities will include:

• Providing technical support to on-site and remote colleagues, efficiently resolving IT issues
• Installing, configuring, and maintaining hardware, software, and peripherals
• Managing IT systems including ServiceNow, Microsoft 365, Azure, Intune, Citrix, and RingCentral telephony
• Building and deploying computers in line with company standards
• Managing user accounts and permissions in Active Directory and Entra
• Documenting and updating IT processes, procedures, and knowledge base articles
• Collaborating with external vendors to troubleshoot complex issues
• Implementing and enforcing hardware, software, and network security protocols
• Participating in IT projects with technical input
• Assisting with malware and antivirus management

To thrive in this role, you’ll need:

• Experience providing technical support in a corporate environment
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with ServiceNow, Microsoft 365, Azure, Endpoint Manager (Intune), and Active Directory
• A basic understanding of network and server infrastructure
• Proficiency in telephone support
• Site based in St. Ives, Cambridgeshire with very occasional UK travel as require