Pay Plan Title: IT Service Desk Analyst
Working Title: IT Service Desk Analyst
FLSA Status: Exempt
Posting Salary Range: $51,942 - $68,173
Office Location: Ahoskie, Greenville, or Wilmington, NC.

WHAT WE’RE LOOKING FOR

Trillium Health Resources has a career opening for an IT Service Desk Analyst. This is a technical position responsible for providing first and second level support for all technology used within the agency. This position will be responsible for responding to Service Desk tickets, deploying IT equipment, testing patches, training end-users, and evaluating best support actions based on available resources. This position will also function as a backup to other IT roles as needed.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

QUALIFICATIONS:

Education/Experience:

High School diploma/GED and three (3) years of experience in the following:

• PC software and hardware installation and troubleshooting
• TCP/IP Fundamentals
• Windows Operating Systems, and Microsoft Office Products (Windows 10, MS Office 2019, or M365),
• Endpoint security, protection, and best practices (virus scan anti-malware, software security updates, threat detection tools and security incident response).
• Analyzing end-user requirements to match or create immediate resolutions using predefined or custom created solutions such.
• Applicable certification(s) may be substituted to equivalent degree and experience requirements.

OR

Associate’s degree in Information Technology, Computer Science, Computer Engineering, Business, or similar disciplines (such as Software Engineering, Data Science, Cybersecurity, Applications Engineer etc.) and one (1) year of experience in the following:

• PC software and hardware installation and troubleshooting
• TCP/IP Fundamentals
• Windows Operating Systems, and Microsoft Office Products (Windows 10, MS Office 2019, or M365),
• Endpoint security, protection, and best practices (virus scan anti-malware, software security updates, threat detection tools and security incident response).
• Analyzing end-user requirements to match or create immediate resolutions using predefined or custom created solutions such.
• Applicable certification(s) may be substituted to equivalent degree and experience requirements.

OR
Equivalent combination of education and experience.
Preferred Experience:
Experience with one or more of the following preferred:

Advanced Mobile Device management (Mobile Device Management MDM)

• Email concepts and troubleshooting
• Video / teleconferencing equipment
• Basic home networking (Cable Modem, Wireless, Routers, DSL, WIFI)
• Cloud resources (Azure, AWS, Private Clouds, IAAS, SAAS, PAAS, or IdAAS)
• ITIL V3 standards
• IT systems security standards (HIPAA, NIST, CIS, CMMC, ISO, or COBIT)

License/Certification:
Must have a valid driver’s license
Preferred License/Certification:
Microsoft MTA, MOS, MCSA, MCSD, MCSE, CompTIA A+, Security+, CSA+ or equivalent certifications will be accepted.
Location:
Must reside in NC and be able to report to either the Ahoskie, Greenville, or Wilmington office.
Deadline for application: 9/12/2025 at 11:59 pm

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
• Dates of service (month & year)
• Average number of hours worked per week
• Essential duties of the job as related to the position you’re applying for
• Education
• Degree type
• Date degree was awarded
• Institution
• Licensure/certification, if applicable